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Hauppauge Capture

Hauppauge Capture version 38344 | Date: Dec. 9, 2020 | Size: 81 MB
Release notes | Backup download site | Previous version 37227

To install

  • Plug your Hauppauge product into your PC or power cycle your Hauppauge product ( if this is an upgrade to an existing version of Hauppauge Capture)
  • Click the download button above and 'Save' Hauppauge Capture to your PC (do not select 'Run')
  • Once Hauppauge Capture is downloaded, run the Hauppauge Capture installation from your 'Download' folder
  • If you see the message 'Windows Protected Your PC, Windows Smartscreen prevented an unrecognized app ..', click 'More info' and 'Run anyway'. Windows Smartscreen is a new 'feature' in Windows 10 to prevent new updates from being installed automatically.
  • After installation, you will be asked to reboot your PC. Please reboot.
  • While rebooting your PC, if you have an HD PVR 2 or HD PVR Pro 60, power cycle by removing the power plug or USB cable from the back of the device for a few seconds and then plug it back in. This resets the device.
  • Once your PC is rebooted, you will see the Hauppauge Capture icon on your Windows desktop. Run it.

Hauppauge Capture supports the following products:

  • HD PVR Pro 60
  • HD PVR 2 (all models)
  • Colossus 2 and Colossus
  • HD PVR Rocket
  • USB-Live2
  • ImpactVCBe and ImpactVCB
  • HD PVR 60
  • HD PVR model 1212
  • Note: if you have the Colossus 2, HD PVR 2 model 1512 or the HD PVR 2 GE+, if you have 5.1 channel AC3 audio from HDMI or optical audio, your recordings will have 5.1 channel AC-3 audio

To install the Windows driver:

Leave your Colossus plugged into your PC. Follow the following steps:

  • Download the Colossus driver (click the Download button above).
  • Click to install.
  • At the completion of the driver install, you should see a message which says Drivers have been updated successfully.
  • Reboot your PC to enable the new Colossus driver.

Name: Colossus_Driver_1_8_31093_0.exe
Size: 6.5 MB
Updated: 4/09/2013

The Colossus support for Windows Media Center allows you to use the Colossus to watch, pause and record high definition TV under Windows 7 Media Center from a cable TV or satellite set top box. It operates in a similar way as other Hauppauge TV tuners for Windows Media Center, but Colossus records in high definition using H.264 encoding.

Note: the Media Center support for HD PVR is for Windows 7 only.

Release and installation notes

Installation package

Size: 6.6 MB
Date: Oct. 4, 2011

IR blaster setup

Make sure 'Use internal blaster' is selected

IR Blaster Configuration program

This program configures the IR blaster for use with the WinTV application. Included is the selection of the set top box and the learn mode.

Name: irblast_28025.exe
Size: 414KB
Updated: 2/3/2010

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IR Remote control application

Remote control applet for use with WinTV 7. After you run this applet, an icon will appear in your Windows device tray showing that the Hauppauge remote control is active.

Name: ir32_28015.exe
Name: 442KB
Name: 2/3/2010

WinTV v7 installation and use, with IR Blaster installation instructions

What Operating Systems are supported by Colossus?

Microsoft Windows 8,7 (32 or 64-bit), Windows Vista or Windows XP with Service Pack 2 or later.

Do I need a PC to use Colossus?

Yes, a PC is required to use Colossus. Colossus is an internal full height PCI Express board which will work in x1 slots. The PC is used to both run the Colossus application plus is the place where Colossus recordings are stored.

Can I record video from a composite video source?

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Yes.

Though the Colossus does not have a dedicated composite video connector, just connect your composite video cable to the blue cable on the Colossus A/V cable set. Recordings will be done from the composite video source.

Can I use Colossus with a Mac?

There is currently no support for Colossus on a Mac.

System Requirements

When you playback an Colossus recording on your PC screen, you need a fast CPU and at least 256MB of graphics memory.

Processor Requirements (minimum):

Dual core CPU 2.0Ghz or faster

Graphics with 256MB memory (or greater)

Sound card

PCI Express x1 slot

Can I use the Colossus with Microsoft's Windows Media Center application?

Can I use the Colossus with Linux?

At this time, there is no Linux support for Colossus.

Can I record high definition TV from a Cable TV or Satellite box?

Yes. By connecting the Component video output from your high definition cable TV or satellite TV set top box to the component video inputs of the Colossus, you will be able to record the TV programs coming from your set top box to the hard disk. Component video connections are normally the Red/Green/Blue connectors on the back of a set top box. Sometimes they are also called YPrPb or YCrCb connectors.

What type of recordings can I make with the Colossus?

Colossus encodes in real time directly to the hard disk in an H.264 format with AC-3 audio.

There are three formats which you can choose when recording a video:

.TS which is a generic 'transport stream' compatible with many digital media players

.M2TS which is compatible with the Sony Playstation3

The forest save file download. .MP4 which is compatible with the XBox360

All recording file types can be used to burn AVCHD Blu-ray compatible disk recordings.

The Colossus files can also be burned onto a standard DVD+R or DVD+RW disk for playback in a Blu-ray disk player using the included Arcsoft application.

Note: Some older models of Blu-ray DVD players cannot play AVCHD files on either DVD-R or DVD+R discs. Check your owner's manual to see if your Blu-ray player is compatible. If it is not, check with the manufacturer to see if a firmware update is available

What type of audio encoding is made with the Colossus?

There are three ways of bringing audio into Colossus: through the stereo audio jacks on the A/V adapter cable, through the HDMI connector or through the optical audio connector on the back panel.

When bringing audio in through the stereo jacks, audio is digitized and then recorded as AC-3.

When bringing audio in through the HDMI connector or the SPDIF optical audio jack, the audio is recorded in the format which is received. If the source provides AC-3 audio, the audio track is AC-3. If the source provides AAC audio, AAC audio is recorded. There is no conversion of the audio format.

DTS audio is currently not supported.

AC-3 5.1 channel audio is preserved if you are creating an AVCHD DVD. If you are creating a standard DVD the audio will be transcoded to AC-3 2 channel. Creating MP4 files will also result in 2 channel audio.

Can I output files I’ve recorded with my Colossus or other content from my PC back to an external TV monitor through the component video outputs on the Colossus?

No, the Colossus does not have the ability to play back recorded videos to an external monitor. The component video outputs act as a pass through for live video streaming from your video source through the Colossus back to your TV monitor. Your PC must be turned on and Colossus must be running in order to pass the video through to the external TV.

How can I use my remote control with the Colossus?

The included remote control is used with the WinTV v7 application. It is not used with the ShowBiz software for Colossus.

Can my PC go into hibernate or sleep mode when using Colossus?

When opening the Arcsoft capture module I only see a Channel button?

If you have a TV tuner card installed the ArcSoft Capture Module may attach to this or any other capture device installed. If you see a Channel button on the Capture Module window go to the Source drop down menu at the top and select the Hauppauge Colossus Capture Device.

Video in preview windows has incorrect colors?

Most of the time this is caused by the display adapter, make sure your video card meets the minimum requirements.
Also try updating to the latest drivers supplied by the manufacturer.

Video is jerky or broken up while capturing?

Most of the time this is caused by the display adapter, make sure your video card meets the minimum requirements.
Also try updating to the latest drivers supplied by the manufacturer.

I get a black screen in the capture window when using the component input?

Some set top boxes will disable or turn off the component output if the HDMI or DVI output is being used. Check to see how you have your Television connected to your set top box.

Audio pass through does not work

In order for the audio pass through to operate correctly you need to configure the settings in the ShowBiz application. To do this follow the installation guide to install the Colossus drivers and the ArcSoft ShowBiz software. When finished power on the Colossus and open the ShowBiz software and click on the “record video” Icon, this will open the Capture module. Choose the audio input from the drop down menu ( RCA, SPDIF), once configured the Colossus will retain these settings. Note: the Colossus must be powered on for the pass through to operate.

Does the captured transport stream contain closed caption data?

No, currently none of the VBI is captured in the stream. This feature will be added some time in the future.

What resolutions and bit rates are supported using Colossus?

Record high definition video at up to 1080i resolution, 720p or VGA/D1

Record at datarates from 1Mbs to 20Mbs, constant and Variable Bit Rate

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Make Blu-ray format AVCHD recordings, so you can burn your TV recordings onto a standard DVD disk (up to 2 hours of video at 5MBits/sec) and playback on Blu-ray DVD players

What file formats are created by recording with the Colossus?

The default formats you can record in are: .TS (transport stream for AVCHD), .M2TS (for PS3), and .MP4 (for XBOX 360).

How much disk space will it take up when recording?

Approximately 2 GB per hour at 5Mb/s setting. Approximately 4GB per hour at 9Mb/s setting, and 6 GB per hour at 13.5 Mb/s setting.

Where can I record the files to using the Colossus and can I use it independently?

The Colossus requires a PC (see minimum system requirements under product specifications) to operate. You may then record to any of the hard disk drives installed or connected to the PC, including external drives.

Can I burn a Blu-ray disk with my Colossus?

No, you cannot burn a Blu-ray disk. However, you can burn a standard DVD that will be Blu-ray compatible (when making AVCHD recordings), and play on a Blu-ray DVD player.

I get a black screen in the Showbiz capture module and no output to my TV when I connect my Xbox 360, PS3 to the Colossus.

Make sure you’re gaming system is not set to 1080p. The Colossus does not understand this format. Please set the output resolution to 1080i or 720p. Please see the appropriate setup instructions for your game console:

If I record my game play can I uploaded it to the internet?

Yes. In the Arcsoft Showbiz application, once you have your completed video file (from the edit section) ready for upload, simply go to the ‘Produce’ section and choose “Upload to Youtube”. The software will automatically create the .MP4 file compatible for Youtube content and prompt you a screen to access your Youtube account, ready for upload.

Can I see a video clip recorded from Colossus?

If you have an H.264 decoder on your PC or Mac, here is a little video clip (15 seconds) which shows a recording made from a cable TV box through the component video connections. It was recorded using the Arcsoft ShowBiz application at 8Mbit/sec.

Can I push video encoded with Colossus or HD PVR through VLC?

If you are a developer, you can bring H.264 encoded video in from either Colossus or HD PVR into VLC so it can be streamed out from your PC. Microsoft provides a sample network transmit/receive filter set in their DirectX SDK.
Here is the way this works:
The HDPVR encoder filter produces transport packets. If you (the developer) create a small 'network push' filter that can receive the transport packets in the directshow graph, then forward them to a udp network address and port (for example udp://192.168.1.1:1234), then VLC is capable of receiving and rendering them.
Start VLC from the command line with: vlc udp://192.168.1.1:1234

No audio is detected when editing Colossus recordings in Sony Vegas

Sony Vegas does not detect non-AC-3 audio in .TS or .M2TS files. When recording videos in the Arcsoft Capture module, make sure AC-3 is selected under Format settings. If using Colossus with Sony Vegas, you must use either optical audio (Dolby Digital AC3 audio format) or you must record in MP4 format with AC-3 audio.

If you are using an Xbox360 and want to record TS files, you must use either HDMI or optical audio. You can set your Xbox to output Dolby Digital in System settings / Audio settings

If you are using a PS3 and want to record TS files for use in Vegas, you must use Component Video and optical audio. To set your PS3 to optical audio out, in your PS3 go to Settings / Sound settings / Audio output settings. Select Optical digital and Dolby Digital 5.1 Then use an optical audio cable for recording.

When I upload videos to YouTube using Arcsoft Showbiz, I do not get an HD option for playback

In Showbiz you have to set the default resolution used when uploading. This is done by going to Options; Preferences; Other and selecting the desired YouTube resolution.

Note: Before connecting your Xbox 360 to the HD PVR or Colossus, connect it to your HD TV set to make the settings. By default, the Xbox 360 will be set to 1080p and HD PVR and Colossus will not work with this resolution. You will need to change your Xbox 360 to 480p, 720p, or 1080i.

Connection diagram

Click for larger image

Watch this YouTube video for Xbox setup instructions, or look below for screen shots

HAUPPAUGE HDPVR TUTORIAL - SONY VEGAS SETTINGS

Step by step instructions for the Xbox 360

First, turn on your Xbox 360 and navigate to the main menu.

Navigate to the last menu on the right and go into System Settings.

Go into Console Settings

Go into Display.

Go into the HDTV Settings.

Now select the resolution you want.

The HD PVR will only work with 480p, 720p, and 1080i. If your system is currently set to 1080p. change it to 1080i.

When you select the new resolution, you will be asked if you want to keep the new settings. Please select Yes, keep these settings.

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You are now done.

Please turn off on your Xbox 360 and connect it back to your HD PVR or Colossus using component cables.

Note: Before connecting your PS3 to the HD PVR or Colossus, connect it to your HD TV set to make the changes to the PS3 video modes settings. By default, the PS3 will be set to 1080p and HD PVR and Colossus will not work with this resolution. You will need to change your PS3 360 to 480p, 720p, or 1080i.

Connection diagram

Click for larger image

Watch this YouTube video for setup instructions, or look below for screen shots

HAUPPAUGE HDPVR TUTORIAL - SONY VEGAS SETTINGS

Step by step instructions

Before connecting your PS3 to the HD-PV or Colossus R, you must set the proper PS3 video output. These are instructions on how to do this.

First, navigate to the Settings column on the PS3 main screen.

Scroll down to Display Settings

Select Video Output Settings.

Note: You should have your component cables attached to your TV. If not, please take a moment to attach the component cables to the TV.

Select Component/D-terminal. You will then be given a confirmation and after proceeding, you need to change your TV to the component video.

Next you will receive a screen were you will select the desired input resolution.

HDPVR and Colossus can accept up to 1080i so select 1080i. You can also select 480p and 720p.

After selecting 1080i, hit X Enter to go to the next step.

Confirm that you have selected 1080i by clicking X Enter.

Next you will be prompted to set up the Audio Output Settings and then click X Enter.

Here you will select either audio input connector or optical digital (cable sold separately). Chose the way audio will be connected to the HD PVR/Colossus.

You will be shown the audio settings. Click X Enter to continue.

If you select Audio input connector you will be prompted to finalize the setup.

If you have selected optical you must select the compatible formats either PCM 2ch or Dolby 5.1.

After you confirm your audio settings, you may now power down the PS3 and connect it to your HD PVR / Colossus.

When you open the Arcsoft capture module, select YPrPb for you video input and either RCA back (if you selected audio input connector) or S/PDIF (if you chose digital optical) for your input audio.

Then capture some high definition video!

Note: If you have run HCWCLEAR, you must reboot your PC and leave the WinTV-HVR-950 installed. After a reboot you will see the Found New Hardware Wizard installation message, hit Cancel. then continue below.

Note: to use the WinTV-HVR-950 with Microsoft's Vista Media Center application, you need the WinTV-HVR driver and SoftMCE.

WinTV v8 application and TV tuner driver download package

This is WinTV v8, which can be used if you have a WinTV v7 CD-ROM. If you have a WinTV v8 Activation Code, you can upgrade to WinTV v8.5 at no cost.

Installation notes for WinTV v8:

WinTV v8 is primarily for the Hauppauge WinTV-HVR-850, WinTV-HVR-950, Colossus (not Colossus 2), HD PVR model 1212, WinTV-HVR-1150, WinTV-HVR-1500 or WinTV-HVR-1600. WinTV v8.5 does not support these products.

Activation for this version of WinTV v8 is done with your WinTV v7 CD-ROM or WinTV v8.5 Activation Code.

WinTV v10 Activation Code: If you do not have a WinTV v8/8.5 Activation Code, you can purchase the new WinTV v10 Activation Code on the Hauppauge webstore for $12.95. This can be used with all products supported by WinTV v8 and WinTV v8.5

WinTV v8 installer
For Windows 10, 8, and 7

File name: wintv8setup_35167.exe | File size: 108 MB | Date: June 23, 2017
Release notes | Backup download site

This download is a complete installation package, including drivers for supported WinTV products plus the WinTV v8 application and utilities.

To install the WinTV v8 application

  • Download the WinTV v8 installer to your PC. After downloading this file, it's normally saved in the Download directory on your PC
    Note: If you see a message Run or Save?, click Save.
  • Have your WinTV Activation Code ready or insert your original valid WinTV v7 CD
  • Run wintv8setup from the Download directory on your PC
  • At Activation required, click Check WinTV CD if you have a WinTV v7 CD or click Enter Serial Number and then enter your WinTV Activation code.

This will complete the driver and application installation for your WinTV.

To install WinTV v8 on a PC or laptop without a CD-ROM drive

If your PC or laptop does not have a CD-ROM drive, do the following:

  • At the conclusion of the installation a dialog box will pop up saying 'Activation required'
  • Click Enter Product Code
  • You will find the Product code on your WinTV v7 Installation CD
  • Enter the Product code including dashes and dots

To find your Product Code

Look at the following guide for finding your product code

Note: If you have a WinTV v7.2 CD-ROM with Extend, the latest version of WinTV v8 with Extend will also be installed.

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Setting up your TV tuner in Windows 7 Media Center

Windows Media Center remote control receiver/blaster configuration utility

Use this utility to enable or disable the built-in IR receiver/blaster hardware on the WinTV-HVR-1850 and WinTV-HVR-2250 for use with Windows Media Center. How to pluralsight videos on mac. You would disable the built-in IR receiver/blaster if you are using an external USB attached Windows Media Center remote control.

To use this tool:

  • Download, unzip and install the Hcwcirconfig tool
  • After installing the Hcwcirconfig tool, run the program. The tool will be located in Start / All Programs / Hauppauge WinTV / HCWCIRConfig Tool
  • To configure as a Windows Media Center remote control, put a check in the box labeled Hauppauge Consumer Infrared Receiver click OK – Save Changes.
  • Your computer must be restarted for the changes to take effect.

Name: hcw_circonfig_tool_1.2.28165.zip
Name: 322KB
Name: 6/16/2010

Bug fixes for the Windows Media Center 'Low bit rate' error message

Microsoft has released Windows Media Center patches for the 'Low bit rate' error message.
Click to view the information from Microsoft.

Remapping clear QAM channels in Windows 7 Media Center

WinTV Digital Signal Strength Indicator

The WinTV Digital Signal Strength indicator displays information about the quality of the digital TV channel you are watching. This application is used with the WinTV v10, 8 and v7 applications.

The WinTV Digital Signal Strength must be used with one of the Hauppauge WinTV applications. It cannot be used stand alone.

Click here for instructions on using this application.

IR Remote control application

Remote control applet. After you run this applet, an icon will appear in your Windows device tray showing that the Hauppauge remote control is active.

Name: 2.71.33113_IR32.exe
Size: 450KB
Updated: April /2015

WinTV-Scheduler update for WinTV version 6

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This TV program scheduler for WinTV version 6 allows 'background recording' on dual tuner WinTV products.

Name: sched25_26071.exe
Size: 3.8 MB
Updated: March 11, 2008

Soft MCE driver

This file is required for analog TV in Windows Media Center.

Name: softmce_setup.exe
Size: 2.2 MB
Updated: 4/14/2010

Is a free Personal Video Recorder (PVR) and Media Centre application for Microsoft Windows.

SnapStream Beyond TV™ 4 : 'Proving that a PC can rival TIVO' !

  • Supports the latest Hauppauge TV tuners.
  • Record more than one show at the same time or watch one while recording another with multi-tuner support
  • Record an entire TV series Record one show, every episodes, or only new episodes of your favorite show
  • Enjoy the full screen interface Choose shows and setup recordings from the comfort of your couch
  • Easily find shows using the integrated Electronic Program Guide (EPG)
  • Record and watch HDTV shows with over-the-air HD support on the WinTV-HVR-1250
  • Skip commercials with SmartSkip™
  • Find shows faster with the new browse by category feature, or search by title or keyword
  • No subscription fees
  • Schedule recordings away from home via the Internet or a web-ready phone

What Operating Systems are supported by the WinTV-HVR-950?

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  • Microsoft Windows 10, 8, 7 (32 and 64 bit)
  • Windows Vista (all versions), 32-bit and 64-bit
  • Windows® XP, XP Pro or Windows XP Media Center Edition, with Service Pack 2 (or greater)

System Requirements

  • Minimum processor recommended:
  • 2.2 GHz P4 or 1.8 GHz Centrino or equivalent (minimum).
  • 2.8 GHz processor for analog TV recording with MPEG-2 (minimum).
  • Graphics display adapter with 64MB of memory (minimum).
  • Sound card or system.
  • USB 2.0 port (will not work with USB 1.1).
  • CD-ROM drive (for Software installation).

Can I use the WinTV-HVR-950 with Media Center?

Yes, the WinTV-HVR-950 can be used in Windows XP MCE 2005, Vista Media Center or WIndows 7 Media Center. Simply download and install the latest MCE Kit from the Hauppauge website, which will install the driver and necessary 'Hauppauge MCE Soft Encoder'. Under Windows 7 only the driver is required, the Soft Encoder is included with the OS. Yanmar portable diesel generator manual.

NOTE: You must set up an analog TV tuner in Media Center first before you can proceed to set up a digital tuner.

What type of channels will I receive with the WinTV-HVR-950?

NTSC Analog CableTV or over-the-air analog TV: You can use your cable TV from the wall to connect to the WinTV-HVR-950 and receive all of your basic Cable TV channels. You can also use a roof top antenna to receive 'over-the-air' TV.

ATSC over-the-air digital TV: Supports all ATSC formats, up to the high definition 1080i format!

NOTE: For ATSC digital TV, a rooftop/out door antenna is recommended for optimal results/signal strength.

Analog channels are MONO audio only.

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Digital channels are STEREO.

Can I get HD with the WinTV-HVR-950 through my Cable or Satellite box?

No. The WinTV-HVR-950 has an ATSC over-the-air digital TV tuner built-in and supports all ATSC formats, up to the high definition 1080i format . The WinTV-HVR-950 will support ATSC broadcasts that are currently being transmitted over-the-air. It will not be able to decode HD broadcasts that come through your cable or satellite box. QAM is not supported.

What type of recordings can I make with the WinTV-HVR-950?

Using the WinTV 7 application the WinTV-HVR-950Q, will record in a transport stream (TS)
For ATSC and Clear QAM digital TV recordings, the recording format and bit rate is exactly the same as the broadcast format (i.e. ATSC 1080i is recorded at 1080i).
For NTSC analog cable TV recordings, our SoftPVR is used to create Transport Stream files (TS)

Note: TS files can be converted to MPEG files using options in the WinTV 7 configuration menu.

Note: The WinTV 6 application recording are in MPEG format for both digital and analog.

Note: Not all recordings made with ATSC/QAM signals are DVD compliant.

Can I record one show while watching another with the WinTV-HVR-950?

No. The WinTV-HVR-950 will only be able to record the program that is being viewed using the supplied software.

You will not be able to watch a digital channel and record an analog channel simultaneously or vice versa due to the fact there is only a single tuner on the WinTV-HVR-950.

SStream DShowError: 'Create Filters CLSID_MainConceptMPEGEncoder Class Not Registered (0x80040154)' error when attempting to record?

If using the WinTV 6 application this indicates that the 'Soft PVR' is not installed. To verify Soft PVR installation, look under control panel/add remove programs and you will see the Hauppauge WinTV Soft PVR. To reinstall SoftPVR, install the SoftPVRUpdate.exe from your WinTV CD ROM (located in the SoftPVR folder).

(Note: If a hardware encoder model WinTV is already installed on your system, this will prevent the SoftPVR from installing properly. In order to install SoftPVR in this case, go to device manager and temporarily disable the drivers for the WinTV hardware encoder product. Install the SoftPVR and once completed, you may re-enable the hardware encoder in the device manager.

Black video window or choppy video when watching a digital TV channel

If you are watching a digital TV channel and you see choppy video, no audio or a black screen, then it is possible your PC is not fast enough to decode and play the digital TV channel you are watching. Please verify that your system meets the minimum requirements for using the HVR-950Q

Digital TV, especially ATSC high definition digital TV, is very CPU intensive. Many graphics cards have special built-in hardware to speed up decoding of high definition TV channels.

On graphics cards without special video decoding features, you can often improve the playback performance by using the Video Renderer settings located in the settings menu of WinTV 7. To open the setting menu click on the “gear” button located in the lower left of the WinTV 7 screen.

The default mode is EVR. The other modes are VMR9, VMR7 and Overlay. Each mode uses a different process to render video. Try each mode and use the one which gives you the best results. To use hardware acceleration put a check in the box “use hardware acceleration when possible. This will allow your graphics system to use hardware acceleration for video decode. Note: graphics hardware acceleration does not work on all systems. After making a change in video rendering settings Wintv must be restarted to take effect.

If you are using WinTV 6 then the render options are part of a separate program called Primary. Changes in the Primary applet must be made with the WinTV application closed. Open the Primary program by going to Start – All Programs – Hauppauge WinTV – Primary. After making changes close the Primary applet and open the WinTV application.

Where can I find the optional AV cable?

The optional AV cable will be available through our Sales dept . Please contact sales@hauppauge.com or look on our WEB store for more information on purchasing this optional cable.

WinTV crashes on a Dell Vostro desktop

If you experience a crash on the WinTV application when running on a Dell Vostro computer, check to make sure the speakers are plugged in. If speakers are not plugged in, the Dell Vostro disables the internal sound card. The WinTV application requires a sound card to be enabled to operate correctly.

How do I enable my remote control so it will work with the WinTV-HVR-950?

The IR software should be installed by default. To check look for a small remote control icon in the Windows task bar on the lower right. IF it is not present you can reinstall Wintv from the installation CDROM or download IR32.EXE from our support web site. The remote control must also have “line of sight” with the HVR-950Q. The IR receiver of the HVR-950Q is the round bulb on the side of the unit.

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I receive a 'Low bit rate' error message when using Windows Media Center in Windows 7.

Microsoft has released Windows Media Center patches for the 'Low bit rate' error message.
Click to view the information from Microsoft.

WinTV v7 does not open or opens and then disappears?

This can be caused by a corrupt Channel database so you will need to uninstall and reinstall. First you need to go to start, all programs, Hauppauge Wintv and in that folder run
“uninstall Wintv7” (or remove Wintv7 using control panel 'add/remove programs) then you need to remove the backup channel database.

Windows Vista, 7 and 8 go to C:program data ( this folder is a hidden folder so if you do not see it you need to “show hidden folders “ in your search
Options) once you can get to this folder you will see a folder label “Hauppauge” delete this folder.

Windows XP go to C:documents and settingsall usersshared documentsapplication data ( this folder is a hidden folder so if you do not see it you need to “show hidden folders “ in your search Options) once you can get to this folder you will see a folder label “Hauppauge” delete this folder.

Then download the latest version of Wintv7 located in the support section of the website and reinstall (note: you must have your original CD to validate the download.)